Terms and Conditions

General Terms and Conditions are part of the Travel contract, Once you visit United Guides Travel.Com, searching For Day tours, Packages, Car Rental, Hotel Reservation, we offer variety of Exciting tours and Excursions, Book one of best our service, Any inquiry will be Answered by competent company Employee, or you would ask for specific trip, we offer you a base designed to your needs.

If you agree to the details of the service, a payment will pay as A deposit Either by Credit Card ( Visa or Master Card ) through our payment provider or By Bank wire Transfer to United Guides Travel Bank account provided below, To secure all your reservations, we complete travel arrangements, will send You final confirmation with the Agreed Program. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.   Any Adjustments Made by the customer, will be subject to Service availability and price changes.

By The registration Process, You will Create A Member ID and password, By becoming  A registered Member of united Guides Travel.com, you could access to your  Own Account by your Member ID and Password.

 

Payment Policy:

The Reservation Must Before a Long Time, Especially Holidays, payment will be 25% deposit required to be paid from total amount at normal seasons, The payment will be 50% during the Christmas and New Year holidays to Secure All your Reservations, packages include hotels and flight, payment should be more than 50% and done two weeks before arrival date .

We accept payments online using Visa and MasterCard credit/debit card in USD / EURO OR EGP (or any other agreed currencies).

 

Rest of Payment:

The remaining cash will be paid upon Arrival

Or Bank transfer amount to our company one month prior to arrival at Christmas and New Year holidays

 

Refunds & cancellation Policy

Full Refund For cancellation one week Before the Activity

75% Refund For cancellation 24 Hours before the Activity

50% Refund for cancellation with in the last 24 Hours

NO Show will be Non refundable .

Cancellation for Christmas, New Year and Easter time,100% of the entire tour price will be charged.

This policy For Any Tour Doesn’t Includes Hotels, Flight or Train Tickets

 

*In case you cancel your Packages

50% Refund for cancellation before 2 Weeks from your arrival Date

25 % Refund for cancellation before 24 Hours before your arrival Date

This policy For Any Tour Doesn’t Includes Hotels, Flight or Train Tickets

Cancellation for Christmas, New Year and Easter time,100% of the package  price will be charged.

 Cancellation fees For all domestic flights within Egypt. If you cancel a package  at any time, you will be subject to any fees according to the airline’s,or Hotel cancellation policy

Refunds will be done only through the Original Mode of Payment.

 

Children Policy:

Children under 3 years: Free of charge

Children under 6 years: will be charged 25% from total cost of the adult

Children from 6 to 11 years: will be charged 50% from adult price

Child from 12 years and more: will be charged as adult.

This policy For Any Tour Doesn’t Includes Hotels, Flight or Train Tickets

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

 

 United Guides Travel Bank details

Bank name         :   CIB

Branch                 :   Mall of Egypt

Bank address     :     Mall Of Egypt ,Wahat Road,Front of Media Production City,Entrance 1, Second Floor

Bank Phone Number: 19666

Company Name : United Guides Travel

Account No.        :   EGP100039614574

Account No .       :   USD100039614582

Account No.        :   EUR100039614598

Swift Code           :  CIBEEGCX153

 

Responsibility:

             we are under no obligation For any injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labour disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant.

Complaints

If the customer has any Complaints or any comments about the service during his Trip to Egypt, He Has to inform the company Manager quickly and he will resolve as soon as possible to satisfy all Customers.

 Gratuities

It is not compulsory, that it is based on the customer’s satisfaction with the services which provided to them.

Acceptance:

When you read these Terms and Conditions, it means that you agreed to all of them.

General Terms of Use

*Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.

* Egypt is our country of domicile.

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